Opening Hour

3:00pm – 7:30pm (Mon-Fri)

10:00am – 7:00pm (Sat)

10:00am – 5:00pm (Sun)

Can I Ask? FAQ's

Frequently Asked Questions (FAQ's)

Part of our Covid-19 restrictions require all visits to be pre-booked. We hope to get back to our usual ‘drop-in’ visits as soon as we can. Previously we would welcome visitors – both existing and prospective parents – at anytime..

The current Ofsted recommended ratio in the baby rooms (under 2’s) is 1:3, the toddler rooms (2-3 years) 1:4. The pre-school rooms is 1:8 or 1:13 with an Early Years Teacher. Our out of school clubs are on 1:12. However, at the settings we often operate with a higher ratio of adults to children which enables us to maintain our reputation of providing high quality provision.

Our staff hold various childcare qualifications such as NNEB, Level 3 Childcare and Education, Level 2 or 3 in Children’s Learning & Development and in Playwork, BTEC in Nursery Nursing, First Aid, Child Protection, Designated Safeguarding, Equal Opportunities, Additional Educational Needs, Management training, Early Years Education degrees and graduate level Early Years Teacher qualifications

Please complete Registration Form & Parental Agreement which can be requested via telephone or email.

Yes we have a comprehensive settling in process to ensure your child is fully relaxed and happy in their new environment.

Yes we accept childcare vouchers from many providers such as KiddiVouchers, Fideliti, Edenred, Computershare, Busy Bees, Care-4 and Sodexho PASS plus many others. If your employer uses a different provider, your Nursery Manager will be able to make the necessary arrangements. We will also be taking part in the new Tax Free Childcare scheme from HMRC,

The Government offers a variety of ways to support childcare costs and they have a website that allows you to see what might work best for your family it is called Childcare Choices. Please do go and have a look and work out what is best for you.

Our nurseries are open 51 weeks a year, during which time full fees are payable. On Bank Holidays and over the Christmas period we are closed. We also close for our staff Training Days. Fees are still payable during closures with the exception of 1 week at Christmas which is not charged for

our fees are now reviewed and changed when necessary in January each year. We go through a structured process where we look at the costs of operating the nursery and any changes to national wage rates. If we feel that the operating costs have risen we will then increase the fees accordingly. You will receive notice during December of any fee increase, with the first month of the increase being January.

Yes on occasion your child may go on trips to the park, museums or other places of interest. These trips will help extend your child’s learning and are well planned in advance. You will always be advised of these trips before they occur.

At the end of the day, your child’s key person will feed back information about your child’s day.. The key person will feed back information about activities and experiences that your child has been involved in. If the key person is not there, the backup key person or another nominated staff member will be available to share that information with you..

When you register you will be asked for general information. During your settling visits we ask you to complete a permissions form where there are a number of questions about allergies. If your child has an allergy, you will be asked to complete these allergy questions that will highlight the allergen, the symptoms if they are exposed and treatment required. We then also have a procedure where we complete a number of forms for the kitchen and room staff. All staff who are working with your child on any day will be made aware of the allergy. All staff have paediatric first aid training and where an EpiPen is required staff undergo additional training if required. Through our procedures, we feel that the risk of exposure to the allergen will be unlikely.

We will be able to supply your child with most things but you might want to bring in their own drinking cups until they are used to ours. We ask that anything you do bring is clearly marked with your child’s name, including clothes and bags. Spare clothes should also be in a named bag.

We request that your child does not bring personal items including toys and electronic games into the nursery. This is because it can cause problems with sharing and security. Enam Childcare cannot accept liability for loss of, or damage to any property that is brought onto the premises without their knowledge. If children do bring in items we will ask them to be surrendered and given back to parents on collection.

You can talk to Enamul Hoque Director at Head Office on 07487249126 or email her on and He will be happy to deal with your enquiry.

It’s often best to talk to us first if you have a problem. However we do have a Complaints Policy that outlines the steps you need to take to make a formal complaint. You will also find details of Ofsted’s complaints number on display in all the nurseries.

We do not see biting as acceptable behaviour but we understand that younger children do bite. This may be because they are teething, frustrated, exploring using their mouth, asserting their independence, and wanting to gain control, maybe of a toy, or they could be stressed. It may also be because they want to gain attention. Biting can become a sensitive issue, both for the parent of the biter and the parent of the bitten child.

We always follow our Behaviour Policy, which sets out our procedures quite comprehensively. We work with both sets of parents to minimise incidents and whilst we appreciate it can be very stressful for parents, these incidents are usually short lived, do not remain in the memories of children and can be explained as a natural part of development for some children. If you do have concerns then we urge you talk to your key person and your manager.

We ask that when your child is sick you do not bring them to nursery – to help prevent the spread of infection. We will not accept a child into nursery who is running a temperature. When the cause of illness is sickness or diarrhoea we ask that you child stays away for 48hrs after the last bout of illness. For specific illnesses we have a set of infection control guidelines that advise us of exclusions and we follow these. Unfortunately, we are unable to refund any fees due to your child being ill.

We have strict policies and procedures about the types of medicines we are allowed to administer and our Parent Guidance is available to download..

Thankfully not something that happens often but in the event of a fire we follow our fire evacuation procedures which we practice several times a year. We keep records of these and they are inspected by the Fire Officer at regular intervals. We are able to empty all of our buildings in under 2 minutes and have sourced other local buildings to take care of the children whilst we contact all parents to come and collect in the event of a real emergency. Regular fire drills are undertaken to practice exiting the building.

Safeguarding is of paramount importance to us and an aspect that is highly regulated by Ofsted and the local authorities. All staff undergo safeguarding training every year and we have a Designated Safeguarding Person at every setting who audits all of our safeguarding procedures. These procedures include everything from recruiting staff, greeting visitors at the door, ensuring passwords are in use to making sure the equipment is safe to use. All of us have responsibilities in this area and the best form of safeguarding for children is combined vigilance at all times. If you have any concerns or issues then please speak with the Nursery Manager in the first instance.

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